Refund policy

Refund Policy

Summit Training Company
(a trading name of Never Ending Learning Limited)

Last updated: 14/01/2026

1. Overview

This Refund Policy outlines the circumstances under which refunds, transfers, or rescheduling may apply when booking training courses with Summit Training Company (“we”, “us”, “our”).

By booking a course with us, you acknowledge and accept this Refund Policy in full.

2. Non-Refundable Course Bookings

All course bookings made with Summit Training Company are strictly non-refundable.

Once a booking has been confirmed and payment has been received, no refunds will be issued under any circumstances, including (but not limited to):

  • Change of personal circumstances

  • Inability to attend

  • Failure to meet SIA or awarding body requirements

  • Illness or unforeseen commitments

This applies to all training courses, including SIA licence-linked qualifications and short courses.

3. Learner Rescheduling (Transfer Policy)

While refunds are not available, we may offer learners the opportunity to transfer to an alternative training date, subject to the conditions below:

  • A minimum of 21 days’ written notice must be provided before the original course start date

  • Transfers are subject to course availability

  • A £25 administration fee applies to all reschedule requests

  • Transfers may only be applied once per booking unless otherwise agreed in writing

  • No cash or card refund will be offered in place of a transfer

Failure to provide the required notice will result in full forfeiture of fees paid.

4. Non-Attendance & Late Arrival

  • Learners who fail to attend a course, arrive late, or leave before completion will not be eligible for a refund or transfer

  • Missed assessments or incomplete attendance will result in the booking being treated as used

5. Provider Cancellations

In the unlikely event that Summit Training Company cancels a course, learners will be offered either:

  • A transfer to an alternative training date, or

  • A full refund of fees paid

No additional compensation will be payable.

6. Exceptional Circumstances

Any requests for consideration outside of this policy are at the sole discretion of Summit Training Company and must be submitted in writing. Approval is not guaranteed and does not create precedent.

7. Statutory Rights

Nothing in this Refund Policy affects your statutory rights under UK consumer law.

8. Contact Details

For rescheduling requests or refund-related queries, please contact:

Summit Training Company
(a trading name of Never Ending Learning Limited)
Email: info@summittrainingcompany.com
Phone: 02891311022